Delivery
We are happy to arrange for collection in person from our warehouse and to load the stove into your own vehicle for you.
Free Delivery - 3–5 working days delivery
Dependant on location and purchases.
Shipping Policy - the basics
We normally use a pallet company to deliver a stove order, or a courier for smaller orders such as spare parts.
For deliveries within 30 miles we may use our own delivery van.
The delivery will be kerbside, not into your home as we are not insured for this. The stove is normally brought into your home by the Installer, or householder.
If you are located in an area where normal delivery is a problem please let us know as we would like to help, but cannot accept liability if your property location makes very too problematic for the Driver.
We will arrange with the customer a delivery date and time. Please ensure that someone is at the delivery address to help the driver unload, check and sign for the delivery.
Shipping Policy - receiving goods
Please do not sign for or accept any goods until unpacked and checked in full. Only sign if you are satisfied with the condition of your purchase. Items which have been signed for are deemed to be complete and in good condition, we cannot then accept claims for damage in transit or missing items after 48 hours of receipt. If goods are damaged and have been signed for in good condition we will require photographs of the damage.